Source: Internet Watch Foundation published on this site Wednesday 23 February 2022 by Jill Powell
‘They know they are about to witness some of the most upsetting things ever uploaded onto the internet’.
On a cold morning, standing in a frosty car park on the outskirts of Cambridge, a figure in a winter coat is fumbling with a hot coffee and a key fob.
They’re ready for a day which they already know will see them make a real and positive difference to some of the most vulnerable and defenceless children in the world.
They also know they are about to witness some of the most appalling, most upsetting things ever uploaded onto the internet.
At the Internet Watch Foundation is a specialised taskforce unit which assesses and grades some of the worst child sexual abuse material in the world.
The people on this team view images from the UK Government’s Child Abuse Image Database (CAID). They are the only non-law-enforcement agency allowed to do this.
Once they have assessed them according to UK law, the images are hashed – a process which reduces them to a unique digital fingerprint used by tech companies and police all over the world – they can be blocked and removed rapidly, wherever criminals may attempt to share them.
All the IWF’s analysts and content assessors work from the office. The hotline is specifically set up as a secure and appropriate environment.
The taskforce team works part-time – and their exposure to the videos and images they are grading is strictly limited to four hours a day.
The team works with the IWF’s own breakthrough IIntelliGrade hashing tool – meaning their work can have a real impact all over the globe.
When they arrive at the office, the team members take a few minutes to settle in and chat – to discuss Bake Off, or to catch up with each other.
Cambridge Graduate Alex*, 22, took the decision to join the taskforce straight out of university.
He said: “For someone on the outside, our job might seem quite repetitive. Image after image coming through. There is no escaping it. We go through the images one by one, or sometimes multiple images all at once.
“We all have different ways of dealing with the relentlessness of it.”
One of Alex’s strategies is to bake.
A gifted pastry chef – Alex creates magnificent, show stopping cakes in his spare time. It’s always a special day in the office when one of Alex’s creations is brought in for sharing.
It’s just one of the things the staff do to bring them closer together as a team.
Kirsty*, 56, is a grandmother from Newmarket. With her past in the Metropolitan Police, Kirsty says assessors must be strong do deal with the “pure volume” of child sexual abuse on the internet.
“I have always had a passion for helping children,” she said. “Having children and grandchildren has opened my eyes to the pure volume of abuse that is out there.”
She said the camaraderie of staff in the IWF hotline helps deal with difficult situations when they arise.
“We are a very humorous team,” she said. “A bit of laughter is very important. The work can mean dealing with quite grim stuff, but being able to talk and have a bit of humour with your colleagues is important.”
Cambridgeshire mum Beth*, 40, said: “I have three children 11 and under. The job has changed the way I think about them and the internet.
“It has surprised me how much material there is of very young children. Some of them are five, six, or seven years old.”
She said one of the ways staff cope is by talking to each other and staying tight as a team.